Pickup, Repair & Delivery: The IT support team is available today from 8:30 a.m. to 11 p.m.
The Fastest Support.
Applies to remote support only. See conditions
On-site technical support
If your computer no longer works, we will travel within a radius of 50 km
* Minimum 1 hour
Would you rather visit us?
Technicians with 20 years experience, located in Quebec.
Any type of computer problem, starting at $88.95 per hour. Subject to conditions.
Support@distance and appelezletech have been in business since 20 years.
Most repairs within 48 hours.
What are the 3 levels of IT support?
The three commonly used levels of IT support are:
Level 1: Also known as "first-line support," this level of support is usually the first point of contact for end-users. Level 1 staff is responsible for opening support tickets, identifying and resolving simple issues, and escalating more complex issues to Level 2.
Level 2: Also known as "second-line support," this level of support consists of more experienced technicians and engineers who can handle more complex issues than those at Level 1. Level 2 staff is typically responsible for escalating more difficult problems and working closely with Level 3 to resolve the most critical issues.
Level 3 : Also known as "third-line support," this level of support consists of highly skilled experts and engineers who are capable of resolving the most critical and complex issues. Level 3 staff is typically responsible for escalating the most difficult problems and managing large-scale technical projects.