Pickup, Repair & Delivery: The IT support team is available today from 8:30 a.m. to 11 p.m.

Three easy steps to get ON-SITE support:

1- Call us now (or text) and tell us details about your request

2- Make an appointment at your convenience

3- We will arrive at the scheduled time

Three easy steps to get REMOTE support:

1- Call us now

2- Run the express support software

3- Let our best technician guide you 😉

The Fastest Support.

Applies to remote support only. See conditions



On-site technical support

If your computer no longer works, we will travel within a radius of 50 km
* Minimum 1 hour

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Would you rather visit us?

Technicians with 20 years experience, located in Quebec.
Any type of computer problem, starting at $88.95 per hour. Subject to conditions.
Support@distance and appelezletech have been in business since 20 years.
Most repairs within 48 hours.

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Our rates

Starting at $ 88,95 per hour. See conditions

See our rates

What are the 3 levels of IT support?

The three commonly used levels of IT support are:

Level 1: Also known as "first-line support," this level of support is usually the first point of contact for end-users. Level 1 staff is responsible for opening support tickets, identifying and resolving simple issues, and escalating more complex issues to Level 2.

Level 2: Also known as "second-line support," this level of support consists of more experienced technicians and engineers who can handle more complex issues than those at Level 1. Level 2 staff is typically responsible for escalating more difficult problems and working closely with Level 3 to resolve the most critical issues.

Level 3 : Also known as "third-line support," this level of support consists of highly skilled experts and engineers who are capable of resolving the most critical and complex issues. Level 3 staff is typically responsible for escalating the most difficult problems and managing large-scale technical projects.

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