{"id":2320,"date":"2026-11-06T20:17:00","date_gmt":"2026-11-07T01:17:00","guid":{"rendered":"https:\/\/www.supportadistance.com\/hacked-account-5-steps\/"},"modified":"2026-11-08T08:49:15","modified_gmt":"2026-11-08T13:49:15","slug":"hacked-account-5-steps","status":"publish","type":"post","link":"https:\/\/www.supportadistance.com\/en\/hacked-account-5-steps\/","title":{"rendered":"Hacked account: 5 steps to take back control"},"content":{"rendered":"\n<style>\n.alt-article{--alt-teal:#279989;--alt-teal-dk:#1F7A6D;--alt-orange:#DA291C;--alt-ink:#13262D;--alt-muted:#4A5563;--alt-bg:#F6F5F1;--alt-line:#DAD6CC;font-family:Calibri,Carlito,\"Segoe UI\",Arial,sans-serif;color:var(--alt-ink);font-size:18px;line-height:1.6;max-width:820px;margin:0 auto;padding:0 16px}\n.alt-article *{box-sizing:border-box}\n.alt-article h2{font-size:clamp(23px,3.5vw,29px);line-height:1.25;margin:44px 0 14px;color:var(--alt-ink);padding-left:14px;border-left:5px solid var(--alt-teal)}\n.alt-article 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.alt-n{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;background:var(--alt-orange);color:#fff;font-size:13px;font-weight:700;margin-left:4px;vertical-align:middle}\n.alt-article .alt-notes{background:#0F1F26;color:#C7D0DA;padding:16px 18px;font-size:16px}\n.alt-article .alt-notes ol{margin:0;padding-left:22px}\n.alt-article .alt-notes b{color:#EEF1F4}\n.alt-article .alt-timeline{border-left:3px solid var(--alt-teal);margin:16px 0 20px 12px;padding-left:22px}\n.alt-article .alt-timeline div{position:relative;margin-bottom:16px}\n.alt-article .alt-timeline div:before{content:\"\";position:absolute;left:-31px;top:6px;width:14px;height:14px;border-radius:50%;background:var(--alt-teal);border:3px solid #fff;box-shadow:0 0 0 1px var(--alt-teal)}\n.alt-article .alt-timeline b{display:block}\n.alt-article .alt-callout{background:var(--alt-bg);border-left:5px solid var(--alt-orange);border-radius:8px;padding:18px 20px;margin:20px 0}\n.alt-article .alt-callout.teal{border-left-color:var(--alt-teal)}\n.alt-article .alt-callout p:last-child{margin:0}\n.alt-article .alt-urgent{background:#0F1F26;color:#EEF1F4;border-radius:14px;padding:22px 26px;margin:20px 0}\n.alt-article .alt-urgent h3{color:var(--alt-teal);margin-bottom:10px}\n.alt-article .alt-urgent ol{margin:0}\n.alt-article .alt-cta{background:#0F1F26;color:#EEF1F4;border-radius:12px;padding:28px;margin:40px 0 24px;text-align:center}\n.alt-article .alt-cta p{margin:0 0 14px;font-size:20px}\n.alt-article .alt-btn{display:inline-block;background:var(--alt-orange);color:#fff;text-decoration:none;font-weight:700;padding:12px 26px;border-radius:999px}\n.alt-article .alt-sources{font-size:15px;color:var(--alt-muted);border-top:1px solid var(--alt-line);padding-top:16px}\n.alt-article .alt-sources ul{padding-left:20px}\n.alt-article .alt-steps{counter-reset:st;margin:20px 0}\n.alt-article .alt-step{position:relative;background:#fff;border:1px solid var(--alt-line);border-radius:12px;padding:20px 20px 14px 76px;margin:0 0 16px}\n.alt-article .alt-step:before{counter-increment:st;content:counter(st);position:absolute;left:20px;top:20px;width:40px;height:40px;border-radius:50%;background:var(--alt-teal);color:#fff;font-weight:700;font-size:20px;display:flex;align-items:center;justify-content:center}\n.alt-article .alt-step h3{margin-top:6px;font-size:21px!important;font-weight:700!important;color:var(--alt-ink)!important}\n.alt-article .alt-step ul{margin-bottom:6px}\n.alt-article .alt-dont{border-top-color:var(--alt-orange)}\n<\/style>\n\n<article class=\"alt-article\">\n<p class=\"alt-eyebrow\">Cybersecurity \u00b7 Responding to a hack<\/p>\n<p class=\"alt-lead\">An email sent in your name, a password that no longer works, a sign-in alert from another country: your account has probably just been hacked. Don\u2019t panic. What matters now is how fast you act, and in what order.<\/p>\n<p>Every hour gives the hacker time to read your messages, scam your contacts or go after your other accounts. Here are the 5 steps to remember, in order.<\/p>\n\n<div class=\"alt-steps\">\n<div class=\"alt-step\">\n<h3>Take back control of your account<\/h3>\n<ul>\n<li>Change your password <strong>from a device you know is clean<\/strong>. If your computer is infected, the hacker will see the new password.<\/li>\n<li>Choose a long, unique passphrase that you have never used anywhere else.<\/li>\n<li>If the hacker has already changed your password, use the service\u2019s official recovery process. Type the website address yourself: never click a link received by email or text message.<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"alt-step\">\n<h3>Lock every door behind them<\/h3>\n<ul>\n<li>Sign out of <strong>all sessions and all devices<\/strong> (the \u201cSign out everywhere\u201d option in the security settings).<\/li>\n<li>Check the recovery email and phone number: hackers often replace them with their own so they can come back later.<\/li>\n<li>In your mailbox, look for <strong>forwarding or sorting rules<\/strong> you didn\u2019t create. It\u2019s fraudsters\u2019 favourite trick for reading your messages silently.<\/li>\n<li>Remove any connected apps you don\u2019t recognize.<\/li>\n<li>Turn on multifactor authentication (MFA), ideally with an authenticator app or a passkey rather than a text message.<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"alt-step\">\n<h3>Stop the hack from spreading<\/h3>\n<ul>\n<li>Change the password of <strong>every account where you used the same one<\/strong>, starting with your main email: it\u2019s the key that can reset everything else.<\/li>\n<li>Warn your contacts, through another channel than the hacked account, not to click links or answer money requests that seem to come from you.<\/li>\n<li>Run a full antivirus scan on your devices.<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"alt-step\">\n<h3>Protect your money and your identity<\/h3>\n<ul>\n<li>If the account held banking information or saved cards, <strong>call your financial institution<\/strong> at the number on the back of your card.<\/li>\n<li>Monitor your statements and transactions over the following weeks.<\/li>\n<li>If personal information may have been stolen, consider a fraud alert with Equifax and TransUnion.<\/li>\n<\/ul>\n<\/div>\n\n<div class=\"alt-step\">\n<h3>Document and report<\/h3>\n<ul>\n<li>Take screenshots: sign-in alerts, messages sent by the hacker, suspicious transactions. Don\u2019t delete anything.<\/li>\n<li>Report the hack to the service involved (Microsoft, Google, Facebook, etc.).<\/li>\n<li>In case of fraud or identity theft, contact your local police, then file a report on the Government of Canada\u2019s <a href=\"https:\/\/reportcyberandfraud.canada.ca\/\" target=\"_blank\" rel=\"noopener\">Report Cybercrime and Fraud<\/a> website.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n<div class=\"alt-callout\">\n<p><strong>What you should never do<\/strong><\/p>\n<ul>\n<li><strong>Don\u2019t pay the hacker<\/strong> or get into a conversation with them.<\/li>\n<li><strong>Beware of \u201crecovery services\u201d<\/strong> that contact you offering to get your account or your money back: it\u2019s often a second scam.<\/li>\n<li><strong>Don\u2019t wait<\/strong> to see if \u201cit sorts itself out\u201d.<\/li>\n<\/ul>\n<\/div>\n\n<h2>What if it\u2019s a business account?<\/h2>\n<p>A hacked Microsoft 365 account puts the whole business at risk: the hacker can write to your clients from your real address, change the banking details on an invoice or set up <a href=\"https:\/\/www.supportadistance.com\/en\/ceo-fraud\/\">CEO fraud<\/a>. In that case:<\/p>\n<ul>\n<li><strong>Call your IT support right away<\/strong>, even before changing the password yourself. They can revoke all sessions, reset multifactor authentication, check mailbox rules and trace what the hacker accessed.<\/li>\n<li><strong>Warn your clients and suppliers<\/strong> if fraudulent emails went out from your address.<\/li>\n<li><strong>Notify your insurer<\/strong> if you have a cyber policy: many require prompt notification.<\/li>\n<\/ul>\n\n<div class=\"alt-callout teal\">\n<p><strong>In short<\/strong>: take back control, lock the doors, stop the spread, protect your money, then report. And to keep it from happening again: a unique password for every account, a password manager and multifactor authentication everywhere.<\/p>\n<\/div>\n<p>To go further, read our <a href=\"https:\/\/www.supportadistance.com\/en\/12-steps-protect-business-2026\/\">12 steps to protect your business in 2026<\/a>.<\/p>\n\n<div class=\"alt-cta\"><p>Has your account been hacked, or do you have a doubt?<\/p><a class=\"alt-btn\" href=\"tel:+18334441041\">Appelez le tech \u00b7 1 833 444-1041<\/a><\/div>\n\n<div class=\"alt-sources\"><p><strong>Sources<\/strong><\/p><ul>\n<li><a href=\"https:\/\/rcmp.ca\/en\/federal-policing\/cybercrime\/national-cybercrime-coordination-centre\/report-cybercrime-and-fraud\" target=\"_blank\" rel=\"noopener\">RCMP \u2013 Report cybercrime and fraud<\/a><\/li>\n<li><a href=\"https:\/\/www.protegez-vous.ca\/nouvelles\/technologie\/recuperer-un-compte-pirate-une-course-contre-la-montre\" target=\"_blank\" rel=\"noopener\">Prot\u00e9gez-Vous \u2013 Recovering a hacked account: a race against time (in French)<\/a><\/li>\n<\/ul><\/div>\n<\/article>\n\n\n\n<style>\n.kit-cta{box-sizing:border-box;width:100%;max-width:100%;float:none;margin:36px 0 10px;background:#0F1F26;border-radius:14px;padding:22px 24px;display:flex;align-items:center;gap:20px;flex-wrap:wrap;position:relative;overflow:hidden;overflow:clip;border-bottom:4px solid #279989}\n.kit-cta:after{content:\"\";position:absolute;right:-40px;top:-50px;width:150px;height:150px;border-radius:50%;background:#17303A}\n.kit-cta .kc-tx{flex:1 1 320px;position:relative;z-index:1}\n.kit-cta .kc-ey{display:block;font-size:12px;font-weight:700;letter-spacing:.12em;color:#7FD3C6;margin-bottom:2px}\n.kit-cta .kc-t{display:block;color:#fff;font-weight:700;font-size:19px;line-height:1.3;margin-bottom:4px}\n.kit-cta .kc-p{color:#d5e3e1;font-size:15px;line-height:1.55;margin:0}\n.kit-cta .kc-btn{position:relative;z-index:1;display:inline-block;background:#DA291C;color:#fff !important;text-decoration:none;font-weight:700;padding:11px 20px;border-radius:8px;white-space:nowrap}\n.kit-cta .kc-btn:hover{background:#B0211A}\n@media(max-width:600px){.kit-cta .kc-btn{width:100%;text-align:center}}\n<\/style>\n<div class=\"kit-cta\" id=\"trousse-cta\"><div class=\"kc-tx\"><span class=\"kc-ey\">FREE<\/span><span class=\"kc-t\">Cybersecurity starter kit<\/span><p class=\"kc-p\">9 documents ready to adapt: IT policy, disaster recovery plan, incident response, Law 25 register and cyber insurance readiness.<\/p><\/div><a class=\"kc-btn\" href=\"https:\/\/www.supportadistance.com\/en\/cybersecurity-starter-kit\/\">Download the kit \u2192<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Has your account been hacked? Here are the 5 steps to follow, in order, to take back control, limit the damage and report the incident.<\/p>\n","protected":false},"author":2,"featured_media":2318,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[],"class_list":["post-2320","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-and-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hacked account: 5 steps to take back control | Appelez le tech<\/title>\n<meta name=\"description\" content=\"Hacked account? 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