{"id":2139,"date":"2026-10-23T21:44:59","date_gmt":"2026-10-24T02:44:59","guid":{"rendered":"https:\/\/www.supportadistance.com\/ceo-fraud\/"},"modified":"2026-10-23T21:49:40","modified_gmt":"2026-10-24T02:49:40","slug":"ceo-fraud","status":"publish","type":"post","link":"https:\/\/www.supportadistance.com\/en\/ceo-fraud\/","title":{"rendered":"CEO fraud: how to recognize it and protect your business"},"content":{"rendered":"\n<style>\n.alt-article{--alt-teal:#279989;--alt-teal-dk:#1F7A6D;--alt-orange:#DA291C;--alt-ink:#13262D;--alt-muted:#4A5563;--alt-bg:#F6F5F1;--alt-line:#DAD6CC;font-family:Calibri,Carlito,\"Segoe UI\",Arial,sans-serif;color:var(--alt-ink);font-size:18px;line-height:1.6;max-width:820px;margin:0 auto;padding:0 16px}\n.alt-article *{box-sizing:border-box}\n.alt-article h2{font-size:clamp(23px,3.5vw,29px);line-height:1.25;margin:44px 0 14px;color:var(--alt-ink);padding-left:14px;border-left:5px solid var(--alt-teal)}\n.alt-article h3{font-size:20px;line-height:1.3;margin:0 0 6px;color:var(--alt-ink)}\n.alt-article p{margin:0 0 14px}\n.alt-article a{color:var(--alt-teal-dk)}\n.alt-article .alt-eyebrow{text-transform:uppercase;letter-spacing:2px;font-size:14px;font-weight:700;color:var(--alt-orange);margin:0 0 8px}\n.alt-article .alt-lead{font-size:21px;color:var(--alt-muted)}\n.alt-article ul,.alt-article ol{padding-left:24px;margin:0 0 14px}\n.alt-article li{margin-bottom:6px}\n.alt-article .alt-stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px;margin:24px 0}\n.alt-article .alt-stat{background:#0F1F26;color:#EEF1F4;border-radius:12px;padding:20px;border-top:5px solid var(--alt-teal)}\n.alt-article .alt-stat b{display:block;font-size:32px;line-height:1.1;color:var(--alt-teal);margin-bottom:6px}\n.alt-article .alt-stat span{font-size:16px;color:#C7D0DA}\n.alt-article .alt-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:14px 0 20px}\n@media (max-width:600px){.alt-article .alt-grid{grid-template-columns:1fr}}\n.alt-article .alt-card{border:1px solid var(--alt-line);border-top:5px solid var(--alt-orange);border-radius:12px;padding:16px 18px;background:#fff}\n.alt-article .alt-card p{margin:0;font-size:16px;color:var(--alt-muted)}\n.alt-article .alt-mail{border:1px solid var(--alt-line);border-radius:12px;overflow:hidden;margin:20px 0;background:#fff;box-shadow:0 2px 12px rgba(19,38,45,.08)}\n.alt-article .alt-mail-head{background:var(--alt-bg);padding:14px 18px;font-size:16px;border-bottom:1px solid var(--alt-line)}\n.alt-article .alt-mail-head div{margin:2px 0}\n.alt-article .alt-mail-body{padding:18px;font-size:17px}\n.alt-article .alt-flag{background:rgba(232,71,42,.14);border-bottom:2px solid var(--alt-orange);padding:0 2px}\n.alt-article .alt-n{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;background:var(--alt-orange);color:#fff;font-size:13px;font-weight:700;margin-left:4px;vertical-align:middle}\n.alt-article .alt-notes{background:#0F1F26;color:#C7D0DA;padding:16px 18px;font-size:16px}\n.alt-article .alt-notes ol{margin:0;padding-left:22px}\n.alt-article .alt-notes b{color:#EEF1F4}\n.alt-article .alt-timeline{border-left:3px solid var(--alt-teal);margin:16px 0 20px 12px;padding-left:22px}\n.alt-article .alt-timeline div{position:relative;margin-bottom:16px}\n.alt-article .alt-timeline div:before{content:\"\";position:absolute;left:-31px;top:6px;width:14px;height:14px;border-radius:50%;background:var(--alt-teal);border:3px solid #fff;box-shadow:0 0 0 1px var(--alt-teal)}\n.alt-article .alt-timeline b{display:block}\n.alt-article .alt-callout{background:var(--alt-bg);border-left:5px solid var(--alt-orange);border-radius:8px;padding:18px 20px;margin:20px 0}\n.alt-article .alt-callout.teal{border-left-color:var(--alt-teal)}\n.alt-article .alt-callout p:last-child{margin:0}\n.alt-article .alt-urgent{background:#0F1F26;color:#EEF1F4;border-radius:14px;padding:22px 26px;margin:20px 0}\n.alt-article .alt-urgent h3{color:var(--alt-teal);margin-bottom:10px}\n.alt-article .alt-urgent ol{margin:0}\n.alt-article .alt-cta{background:#0F1F26;color:#EEF1F4;border-radius:12px;padding:28px;margin:40px 0 24px;text-align:center}\n.alt-article .alt-cta p{margin:0 0 14px;font-size:20px}\n.alt-article .alt-btn{display:inline-block;background:var(--alt-orange);color:#fff;text-decoration:none;font-weight:700;padding:12px 26px;border-radius:999px}\n.alt-article .alt-sources{font-size:15px;color:var(--alt-muted);border-top:1px solid var(--alt-line);padding-top:16px}\n.alt-article .alt-sources ul{padding-left:20px}\n<\/style>\n<article class=\"alt-article\">\n<p class=\"alt-eyebrow\">Fraud \u00b7 Appelez le tech<\/p>\n<p class=\"alt-lead\">An email from the \u201cpresident\u201d asks for an urgent, confidential wire transfer. The tone is right, so is the signature, and the money goes out. CEO fraud doesn\u2019t hack your systems: it hacks trust and hierarchy. It\u2019s one of the costliest frauds for businesses, and AI is making it more convincing than ever.<\/p>\n\n<div class=\"alt-stats\">\n<div class=\"alt-stat\"><b>US$3B<\/b><span>in business email compromise losses reported to the FBI in 2025<\/span><\/div>\n<div class=\"alt-stat\"><b>24,768<\/b><span>complaints from businesses in 2025, rising year after year<\/span><\/div>\n<div class=\"alt-stat\"><b>US$25.6M<\/b><span>lost by a single company after a video call where the \u201cCFO\u201d was a deepfake<\/span><\/div>\n<\/div>\n\n<h2>What is CEO fraud?<\/h2>\n<p>Also called \u201cfake executive fraud\u201d or <em>business email compromise<\/em>, it\u2019s a highly targeted form of phishing. The fraudster poses as someone the victim trusts (an executive, a supplier, a client, a lawyer) to obtain a payment or financial information. According to the RCMP, it\u2019s a criminal offence whether or not the money was transferred.<\/p>\n\n<h2>The four faces of the fraud<\/h2>\n<div class=\"alt-grid\">\n<div class=\"alt-card\"><h3>The fake executive<\/h3><p>\u201cI\u2019m in a meeting, I need you to make an urgent transfer for an acquisition. Keep it quiet.\u201d<\/p><\/div>\n<div class=\"alt-card\"><h3>The fake supplier<\/h3><p>\u201cWe\u2019ve changed banks: here are our new details for your next payments.\u201d The most common variant in SMBs, often sent from the supplier\u2019s real, hacked mailbox.<\/p><\/div>\n<div class=\"alt-card\"><h3>The fake payroll change<\/h3><p>An \u201cemployee\u201d asks to change their direct deposit. The next paycheque goes to the fraudster\u2019s account.<\/p><\/div>\n<div class=\"alt-card\"><h3>Gift cards<\/h3><p>The \u201cboss\u201d asks you to buy gift cards for clients and email the codes.<\/p><\/div>\n<\/div>\n\n<h2>How the attack is prepared<\/h2>\n<div class=\"alt-timeline\">\n<div><b>1. Reconnaissance<\/b>Website, LinkedIn, press releases: the fraudster identifies who approves payments, who processes them and who the suppliers are.<\/div>\n<div><b>2. Access or imitation<\/b>They either hack a real mailbox (yours or a supplier\u2019s) or register an almost identical domain.<\/div>\n<div><b>3. Waiting<\/b>With real access, they read the exchanges for weeks and wait for the right moment: an executive travelling, month-end, a large invoice expected.<\/div>\n<div><b>4. The request<\/b>Urgency, confidentiality, bypassing the usual procedure. Sometimes backed by a call where the executive\u2019s voice is cloned by AI.<\/div>\n<div><b>5. The disappearance<\/b>The money is transferred, often abroad, and scattered within hours.<\/div>\n<\/div>\n\n<h2>The typical email, dissected<\/h2>\n<div class=\"alt-mail\">\n<div class=\"alt-mail-head\">\n<div><b>From:<\/b> Marc Gagnon &lt;m.gagnon@<span class=\"alt-flag\">toitures-abc.co<\/span>&gt;<span class=\"alt-n\">1<\/span><\/div>\n<div><b>To:<\/b> accounting@toituresabc.com<\/div>\n<div><b>Subject:<\/b> <span class=\"alt-flag\">URGENT \u2013 confidential<\/span><span class=\"alt-n\">2<\/span><\/div>\n<\/div>\n<div class=\"alt-mail-body\">\n<p>Hi Julie,<\/p>\n<p>I\u2019m in a meeting with our lawyers all day and can\u2019t take calls.<span class=\"alt-n\">3<\/span> We\u2019re finalizing an acquisition and <span class=\"alt-flag\">I need to count on your discretion<\/span><span class=\"alt-n\">4<\/span>: don\u2019t tell anyone for now.<\/p>\n<p>Can you send a $48,750 transfer <span class=\"alt-flag\">before 3 p.m. today<\/span><span class=\"alt-n\">5<\/span> to the attached account? <span class=\"alt-flag\">The banking details are new<\/span><span class=\"alt-n\">6<\/span>, that\u2019s normal.<\/p>\n<p>Thanks, I\u2019m counting on you.<br>Marc<br><small>Sent from my iPhone<\/small><\/p>\n<\/div>\n<div class=\"alt-notes\"><ol>\n<li><b>Look-alike domain<\/b>: a hyphen and .co instead of .com.<\/li>\n<li><b>Pressure<\/b>: \u201curgent\u201d and \u201cconfidential\u201d right in the subject line.<\/li>\n<li><b>Unreachable<\/b>: you\u2019re prevented from checking.<\/li>\n<li><b>Secrecy<\/b>: you\u2019re cut off from your colleagues.<\/li>\n<li><b>Tight deadline<\/b>: no time to think.<\/li>\n<li><b>New banking details<\/b>: the most reliable red flag in all of these frauds.<\/li>\n<\/ol><\/div>\n<\/div>\n<p style=\"font-size:15px;color:#4A5563\">Fictional example.<\/p>\n\n<h2>The most common trap: the hacked supplier<\/h2>\n<p>In real life, the fraud often doesn\u2019t come from a fake address, but from a <strong>real supplier whose mailbox has been hacked<\/strong>. The fraudster reads the exchanges for weeks, then replies within an existing conversation, with the real address, the real signature, the right invoice number and the right amount. Only one thing changes: the banking details.<\/p>\n<div class=\"alt-grid\">\n<div class=\"alt-card\" style=\"border-top-color:#279989\"><h3>What seems reassuring<\/h3><p>The address is correct. The email passes every filter and the SPF, DKIM and DMARC checks, because it really comes from the supplier. The tone, the history and the invoice are genuine.<\/p><\/div>\n<div class=\"alt-card\"><h3>What should raise a flag<\/h3><p>\u201cWe\u2019ve changed banks,\u201d \u201cplease pay this new account instead,\u201d \u201cour accountant is on vacation, here is a new void cheque,\u201d or an invoice that arrives as a link instead of the usual attachment.<\/p><\/div>\n<\/div>\n<div class=\"alt-callout\"><p><strong>The golden rule: pick up the phone.<\/strong> Any change of banking details is confirmed by calling a number you <em>already<\/em> had on file, not the one in the email or its signature, which may have been altered. Ask for your usual contact. That two-minute call is the only check that works when the email address is the real one.<\/p><\/div>\n<p>A few reflexes to build into your payment procedure:<\/p>\n<ul>\n<li>Keep a register of your suppliers\u2019 banking details and phone numbers, updated only after verification by phone.<\/li>\n<li>Have a second person approve any change before the first payment to the new account.<\/li>\n<li>Be even more suspicious when the supplier insists, rushes you or says they can\u2019t be reached.<\/li>\n<li>Warn the supplier if you have doubts: they may not know their mailbox has been hacked, and their other clients are being targeted too.<\/li>\n<\/ul>\n\n<h2>How to protect your business<\/h2>\n<h3>Procedures first<\/h3>\n<ul>\n<li><strong>Mandatory call-back<\/strong> to a number you already know (never the one in the email) before any unusual transfer or change of banking details, <em>even if the email comes from the real address<\/em> of the supplier or executive.<\/li>\n<li><strong>Dual approval<\/strong> of transfers above a threshold, by two people.<\/li>\n<li><strong>Code word<\/strong> agreed on in person between management and accounting, also useful against cloned voices.<\/li>\n<li><strong>Written rule<\/strong>: no executive will ever ask for a payment that bypasses the procedure. That way, the employee who checks isn\u2019t afraid of displeasing anyone.<\/li>\n<\/ul>\n<h3>Technical protections<\/h3>\n<ul>\n<li>Phishing-resistant MFA on every mailbox, so a real account can\u2019t be hacked.<\/li>\n<li>SPF, DKIM and DMARC on your domain, so nobody can send email in your name.<\/li>\n<li>An \u201cexternal email\u201d banner and alerts on display names that imitate your executives.<\/li>\n<li>Monitoring of look-alike domains and of auto-forwarding rules created without your knowledge.<\/li>\n<\/ul>\n<h3>Trained people<\/h3>\n<p>The people who handle payments (accounting, assistants, payroll) are the main target. Short, regular training with real examples is worth more than a long annual course. To go further, see our <a href=\"https:\/\/www.supportadistance.com\/en\/12-steps-protect-business-2026\/\">12 steps to protect your business in 2026<\/a>.<\/p>\n\n<div class=\"alt-urgent\">\n<h3>Already sent the money? Every hour counts<\/h3>\n<ol>\n<li><strong>Call your financial institution immediately<\/strong>: give the amount and the receiving account, and ask them to recall the transfer and contact the bank that received it.<\/li>\n<li><strong>Notify your IT support<\/strong>: a hacked account must be secured before the fraudster tries again.<\/li>\n<li><strong>Report it<\/strong> to your local police (\u201cCEO fraud\u201d), the Canadian Anti-Fraud Centre and the Canadian Centre for Cyber Security (contact@cyber.gc.ca).<\/li>\n<li><strong>Notify your insurer<\/strong>: some policies cover social engineering fraud, often with verification conditions.<\/li>\n<\/ol>\n<\/div>\n\n<div class=\"alt-cta\"><p>Want to train your team or check your email protection?<\/p><a class=\"alt-btn\" href=\"tel:+18334441041\">Appelez le tech \u00b7 1 833 444-1041<\/a><\/div>\n\n<div class=\"alt-sources\"><p><strong>Sources<\/strong><\/p><ul>\n<li><a href=\"https:\/\/grc.ca\/fr\/police-federale\/cybercriminalite\/nouvelles-sur-cybercriminalite\/fraude-du-president\" target=\"_blank\" rel=\"noopener\">RCMP \u2013 CEO fraud (in French)<\/a><\/li>\n<li><a href=\"https:\/\/www.mcdonaldhopkins.com\/insights\/news\/the-sobering-truth-of-the-fbis-2025-internet-crime-complaint-center-report\" target=\"_blank\" rel=\"noopener\">McDonald Hopkins \u2013 FBI IC3 2025 report<\/a><\/li>\n<li><a href=\"https:\/\/abc17news.com\/money\/cnn-business-consumer\/2024\/05\/16\/british-engineering-giant-arup-revealed-as-25-million-deepfake-scam-victim\/\" target=\"_blank\" rel=\"noopener\">CNN \u2013 Arup hit by a US$25M deepfake scam<\/a><\/li>\n<\/ul><\/div>\n<\/article>\n","protected":false},"excerpt":{"rendered":"<p>An urgent, confidential email from the \u201cpresident,\u201d a transfer that goes out: CEO fraud costs businesses billions. How to recognize it, protect yourself and respond.<\/p>\n","protected":false},"author":2,"featured_media":2153,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[],"class_list":["post-2139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-and-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>CEO fraud: how to recognize it and protect your business<\/title>\n<meta name=\"description\" content=\"CEO fraud: fake executives, hacked suppliers, AI-cloned voices. 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